Product information before purchase

Tell us the product name and option you are considering. Specify the information you want to confirm, such as container compatibility, dimensions, power requirements, supplied attachments, age or size limits, care instructions, or included parts. A question about the exact model is more useful than comparing an unidentified image.

For a bottle-care appliance, you can provide the dimensions and material of the compatible container without sending a child’s feeding record. For a bath or grooming item, identify the product specification you need to confirm. We can review the available product information; we cannot diagnose a child’s needs or provide individualized clinical advice.

Order status and delivery details

Provide your order number and the email address used at checkout. For a shipment question, include the tracking reference and the most recent status. These details help us distinguish order preparation from carrier movement or a delivery issue at the destination.

If you need to correct an address, contact us promptly. We will check whether fulfillment can still be amended. A parcel already dispatched may not be eligible for redirection. Adult recipient and order details are normally sufficient; do not add unnecessary child-identifying information to the request.

Damaged, incorrect, or incomplete products

Keep the product, outer packaging, and shipment label during the review. Describe what arrived, which part is affected, and how it differs from the listing or package contents. Product photographs can help where they are safe and practical to provide.

Photographs should focus on the item rather than a baby using it. Do not repeat an unsafe operation to demonstrate a fault. Stop using or charging an item with unsafe electrical damage, unusual overheating, leakage, a damaged cord, or a broken component that could affect the task.

Safety concerns and urgent assistance

An adult should report a suspected product safety issue with the model, order reference if available, affected component, and a factual description. Secure the item so that it cannot be used while the concern is reviewed. For an immediate danger, injury, or medical concern, seek appropriate local emergency or clinical assistance rather than wait for a store reply.

Customer support is not an emergency service. It can assist with the product record and the appropriate return or handling procedure. Do not mail a damaged battery or hazardous component through ordinary parcel service before suitable instructions have been provided.

Returns, refunds, and cancellations

For a return, provide the order number, item name, delivery date, reason, and current condition. Explain whether the item was inspected, operated, or used for feeding, bathing, or another care task. We will review the request under the Return & Refund Policy and give the correct destination and packing instructions.

To request cancellation, contact us as soon as possible. We will check whether fulfillment can still be stopped. If the parcel has already been dispatched, the applicable return process normally applies. Delayed, unshipped orders are handled separately under the Shipping Policy.

Service hours and international communication

Our published customer service hours are 8:00 AM – 10:00 PM daily. Email is useful when you want to provide a detailed question or product photographs. Include your time zone and a suitable callback window if you would like a telephone response. Your provider may apply international calling charges.

Messages received outside the stated hours are reviewed when the team is available. Keep related messages in the same email conversation so that order history and previous advice remain together. An automated acknowledgment, if sent, does not mean the issue has already been reviewed or resolved.

Privacy requests and safe support messages

A request about personal information should state whether you want access, correction, deletion, or assistance with a privacy choice. Use the adult order email where possible. We may need proportionate information to verify the relevant record or your authority to make the request.

Ordinary support does not need a baby’s face, voice, full name, birth date, medical record, or other unrelated sensitive information. Do not send full card numbers, security codes, bank passwords, or one-time payment verification codes. If a necessary verification step is required, we will explain what is needed and why.

Company correspondence and parcel routing

The legal operator is Guizhou Zhiyi Future Network Technology Co., Ltd., owned by He Yuan. Formal correspondence can identify the legal company name and the address below. Include the order or reference involved and a concise description of the action you are requesting.

The business address is not a walk-in care service or an automatic returns warehouse. Electrical appliances, battery products, and items with food-contact or personal-care parts may need particular packing. Obtain written directions before sending a parcel to a location that may not process the return.

Company & Customer Support

The company behind Babyvero™